Last updated: September 1, 2026
Gym owners are billed monthly based on active member count. You may close your Shindo account from Settings → Danger Zone in the admin panel. Any live member subscriptions must be ended first (Settings → End All Subscriptions), so that no member is charged after the gym stops operating. Closing takes effect immediately: your Shindo subscription is cancelled at once and the closing month's platform fee is invoiced at that moment, in full. It is not prorated and is not refunded.
Closing is permanent: a closed account cannot be reopened, and you will no longer be able to sign in. Your member and billing records are deactivated rather than erased (your shop item list is removed), so they can be produced for accounting or handled under a deletion request. Export your roster from the Members page before closing. To have data deleted, send a request as described in our Data Deletion Policy.
Cancellation and refund policies for gym memberships, session packs, and other services are set by the individual gym owner, not by Shindo. Members must contact their gym directly for cancellations and refund requests.
Shindo provides the technology platform but does not control gym-specific policies.
Session packs are typically non-refundable once purchased, unless the gym owner explicitly offers refunds. Unused sessions may expire based on the gym's stated policy. Contact your gym for specifics.
Refund policies for physical goods or merchandise purchased through the Shindo shop are determined by the individual gym. Shindo processes the payment but the gym handles fulfillment and returns.
Members may dispute charges through their bank or credit card issuer. Chargebacks are handled according to Stripe's policies. Gym owners may be required to provide evidence to dispute invalid chargeback claims. Excessive chargebacks may result in account review or suspension.
For platform billing questions, contact info@shindoapp.com. For gym-specific refunds, contact your gym directly.